What every shop on Kitchenstead agrees not to do, so customers can trust every shop here.
Sell only what you're allowed to
- Sell only food your state lets you make and sell from where you make it, under the permits or registration you hold.
- Don't sell anything the app marks as not allowed for your kind of kitchen, such as foods that need a licensed kitchen when you don't have one.
- Stay inside your state's yearly sales limit, if it has one, and keep what you've told the app about your business true.
Describe it honestly
- List ingredients and allergens accurately, and keep labels up to date when a recipe changes.
- Don't make health claims your food can't back up.
- Don't post reviews or testimonials that aren't real.
Hand it over in person
- Pickup is at the windows you set. Delivery is you, personally, inside your area and your state.
- Don't use the app to arrange shipping, couriers or delivery across state lines.
Treat people well
- Email only customers who have ordered from you or asked to hear from you.
- Don't use your shop to harass anyone, or to post anything illegal, hateful or sexual.
- Keep your customers' details to running your shop. Don't sell or share them.
Leave the service alone
- Don't try to get into anyone else's shop or account, or around the app's limits.
- Don't overload, scrape or probe the service, or use it to send malware.
- Don't resell or share your account.
If a shop breaks these rules
We'll usually ask you to put it right first. If customers are at risk, or it keeps happening, we may pause or close the shop, as the terms describe.
Questions
Write to help@kitchenstead.com and a person will answer.