How Kitchenstead handles your customers' personal details on your behalf. It's part of the terms for every shop.
Who decides, and who does the work
You decide which details about your customers your shop collects and what they're used for. Kitchenstead stores and uses them only to run your shop for you, following your instructions, which are the settings you choose and these terms.
What's covered
- Whose details: your customers, people who sign up to hear from you, and people who receive a gift from your shop.
- Which details: names, email addresses, phone numbers if you ask for them, delivery addresses, orders and subscriptions, and any notes they send you.
- What we do with them: store them, show them to you and your staff, use them to take orders and payments, send the emails and notifications your shop sends, and plan your bakes and deliveries.
- For how long: while your shop is open, then deleted when you close it.
How we look after them
- Each shop's data is kept apart from every other shop's, and only you and the staff you add can see it in your shop.
- Everything travels over encrypted connections, and the people who run Kitchenstead look at a shop's data only to help it or keep the service safe.
- We use the providers listed in our privacy notice to host the app, store files, take payments, send email and record errors, each bound to protect the details it handles. We'll tell you before adding a new one.
If something goes wrong
If we learn that your customers' details have been seen or changed by someone who shouldn't have, we'll tell you without undue delay, say what we know, and help you tell anyone you need to.
Helping you answer your customers
If a customer asks you for a copy of their details, or to correct or delete them, the app lets you do it, and we'll help where it can't.
When your shop closes
You can export your shop's data first. Then we delete your customers' details, except where the law says we must keep something.
Questions
Write to help@kitchenstead.com and a person will answer.