The terms for running a shop on Kitchenstead: your account, your food and the rules it follows, selling and delivery, your plan, your data, and what happens if either of us ends things.
Who these terms are for
They're for makers: the people who open a shop on Kitchenstead to sell food they make. When we say "you", we mean you and your shop. Your customers don't agree to these terms. They buy from you, under the terms your shop shows them.
Your account and your shop
Give us true details about you and your business, and keep your sign-in to yourself. You're responsible for what happens in your shop, including what anyone you add as staff does there. If you think someone else has got in, tell us straight away.
Your food, and the rules it follows
You are the seller. You decide what to make, how to make it and what to charge, and you're responsible for it being safe, legal and honestly described, allergens included.
Home and cottage food rules differ by state. Before you open, you tell the app how your business operates: your state, your permits or registration, where you sell and any yearly sales limit. The app uses what you tell it to keep your shop inside those rules, and warns you as you near a limit. That help isn't legal advice, and it doesn't replace your state's own guidance. Keep what you tell it up to date.
Selling and getting paid
Card payments go through Stripe, on your own Stripe account. Your customers pay your prices: Kitchenstead adds no fee to their orders. Stripe's standard processing fee comes out of your payout, as it would at any shop that takes cards. Refunds, and questions from your customers, are yours to handle; the app gives you the tools.
Pickup and delivery
Customers collect from the pickup windows you set, or you deliver to them yourself, inside the area you set and inside the state or states your business is allowed to sell in. Kitchenstead doesn't ship food, and you may not use it to arrange shipping or couriers.
Test mode, plans and billing
Setting up your shop is free, and it stays in test mode, where orders are practice orders and no real money moves, until you choose to open. When you open to real orders, your plan's price applies. Plan prices are on the pricing page and on your shop's plan page; they're billed monthly or yearly through Stripe, and renew until you cancel. If you cancel, your plan runs to the end of the period you've paid for. We'll tell you at least 30 days before a price you pay goes up.
Your content and your data
Your recipes, photos, words and customer list are yours. You let us store and show them only to run your shop and the app. You can export your shop's data, and when you close your shop we delete it as our privacy notice describes. Where we handle your customers' personal details for you, the data processing addendum applies.
Using it fairly
Follow the acceptable use rules. In short: sell only what you're allowed to, describe it honestly, don't spam people, and don't attack or overload the service.
If something goes wrong
We work hard to keep the app running and your data safe, but we can't promise it will never be down or never have a bug. To the extent the law allows, the app is provided as it is, and our liability to you is limited to what you paid us in the 12 months before the problem.
Ending things
You can close your shop at any time. We may suspend or close a shop that breaks these terms or the acceptable use rules, or that puts customers at risk; unless it's urgent, we'll tell you first and give you a chance to put it right.
Changes to these terms
If we change these terms, we'll update the date above and, for anything that matters, email you before the change takes effect.
Questions
Write to help@kitchenstead.com and a person will answer.