What Kitchenstead keeps about makers and visitors to this site, why, who helps us run it, and what you can ask us to do with it.
Visiting this site
These pages set no cookies and don't track you across other sites. Like any website, our hosting keeps standard request logs (your IP address, the page asked for, your browser's name) for a short time, to keep the service running and safe.
If you open a shop
We keep what you give us to run your shop: your name, email address and sign-in details, your business details and the operating details you tell the app about (your state, permits and where you sell), and your shop's own content. Your plan's billing goes through Stripe, which holds your card; we keep only what Stripe tells us about your plan and invoices.
We use it to run your shop and the app, to bill your plan, to tell you about your account, and to tell you what's new in the app. We don't sell it, and we don't use it for advertising.
Your customers' details
When your customers order from your shop, we store their details for you: you decide what's collected and why, and we follow your instructions. The data processing addendum covers that. Your shop shows your customers its own privacy notice.
Who helps us run it
- Heroku, which hosts the app and its database.
- Amazon Web Services, which stores uploaded files such as photos.
- Stripe, for payments and for billing plans.
- Mailgun, which sends email.
- Sentry, which records errors so we can fix them.
Each one gets only what it needs to do its job.
How long we keep it
While your shop is open, we keep what it needs. When you close it, we delete your shop's data, your customers' details included. We keep a small record that your shop existed, its plan and billing history, and our own notes about it, because we need them for accounts and to answer questions later. That record never includes your customers' details.
What you can ask us
You can ask to see what we hold about you, to correct it, to have a copy, or to have it deleted. Most of it you can change or export yourself in your shop's settings.
Questions
Write to help@kitchenstead.com and a person will answer.